Job Description
Join our dynamic Austin-based team as an Hourly Customer Service Specialist and enjoy the stability of weekly pay! We're seeking energetic professionals to deliver exceptional support to our growing client base. This flexible part-time role offers competitive compensation, a supportive work environment, and the opportunity to develop valuable communication skills. If you're passionate about helping others and thrive in fast-paced settings, apply today and start earning weekly!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using established protocols
- Document all interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Maintain detailed knowledge of company offerings and policies
- Contribute to process improvement initiatives
- Meet weekly performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize effectively
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Passion for delivering outstanding customer experiences