Job Description
Are you a night owl looking for a rewarding opportunity in the heart of Minneapolis? Apex Support Systems is currently seeking dedicated individuals to join our growing team in a part-time, night shift capacity.
We are looking for reliable professionals who thrive in a fast-paced environment and possess the ability to solve problems independently. Enjoy competitive pay and the flexibility to balance your work with your personal life.
Why Join Us?
- Competitive hourly rate ($19.00 - $24.00).
- Flexible night shift schedules.
- Comprehensive training and development opportunities.
- Supportive and inclusive company culture.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex technical and billing issues efficiently while maintaining a positive demeanor.
- Document all customer interactions accurately in the CRM system.
- Collaborate with cross-functional teams to ensure seamless service continuity.
- Adhere to all company policies, procedures, and safety guidelines.
- Identify opportunities to upsell products or services to eligible customers.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is highly desired.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Basic computer proficiency and typing speed of 35+ WPM.