Job Description
Are you a night owl looking for a rewarding career with weekly pay and great benefits? Apex Support Solutions is hiring for a Night Shift Customer Support Specialist to join our team in New York City. We pride ourselves on providing top-tier service to our clients, and we need dedicated individuals to keep our operations running smoothly while the rest of the world sleeps.
In this role, you will be the first point of contact for our clients, resolving issues and answering questions during our extended hours. If you have a knack for problem-solving and a commitment to excellence, apply today!
Responsibilities
- Answer incoming phone calls, emails, and chat requests from clients during night shift hours.
- Diagnose and troubleshoot technical issues or account-related inquiries.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless ticket resolution and continuity.
- Adhere to company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision in a quiet environment.