Job Description
Are you a night owl looking for a rewarding career with flexible hours and weekly pay? Horizon Support Solutions is seeking dedicated Night Shift Customer Support Specialists to join our growing team in Atlanta, Georgia. We pride ourselves on delivering top-tier service around the clock and offer a competitive compensation package for those who thrive in the late hours.
In this role, you will serve as the voice of our brand, assisting customers with inquiries, troubleshooting technical issues, and ensuring a seamless experience. We value reliability, empathy, and a proactive approach to problem-solving.
Why Join Us?
- Weekly Paychecks: Get paid every week with no waiting.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Comprehensive Benefits: Health, dental, and vision insurance available.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening and night hours.
- Resolve customer inquiries and complaints efficiently while maintaining a professional demeanor.
- Accurately document customer interactions and issue resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity and handovers.
- Identify trends in customer feedback and suggest improvements to management.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience in a call center or support environment.
- Reliable high-speed internet connection and a quiet workspace.
- Strong communication skills with the ability to listen actively and empathize.
- Ability to work independently and maintain high energy levels during night shifts.
- Flexibility to work rotating shifts, including weekends and holidays.