Job Description
Are you looking for a stable, high-paying role with weekly pay? Apex Solutions Inc. is currently hiring for a dedicated Night Shift Customer Support Specialist in San Jose, CA. Join a team that values reliability and offers a competitive hourly rate with immediate benefits eligibility.
As a Night Shift Specialist, you will be the first point of contact for our clients during evening hours, ensuring seamless operations and customer satisfaction. We pride ourselves on our work-life balance and supportive culture.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve technical issues and troubleshoot product-related problems efficiently.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with the day-shift team to ensure a smooth handover of unresolved tickets.
- Provide exceptional service to ensure high customer retention rates.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer support or technical helpdesk roles.
- Ability to work flexible night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication and problem-solving skills.
- Basic computer proficiency and typing speed.