Job Description
Are you an experienced IT professional looking for a stable, high-impact role that fits your lifestyle? TechHorizon Solutions is seeking a dedicated Night Shift IT Support Specialist to join our elite team in Austin, Texas. We pride ourselves on delivering 24/7 technical excellence, and we need a reliable problem solver to keep our operations running smoothly while the rest of the world sleeps.
As part of our critical support team, you will be the first line of defense for our enterprise clients. This is a fantastic opportunity for someone who thrives in a quiet, focused environment and wants to make a tangible impact without the daily commute during rush hour. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues via phone and remote access.
- Manage and prioritize a high volume of Help Desk tickets with a focus on rapid resolution and customer satisfaction.
- Perform routine system backups, patch management, and maintenance tasks during low-traffic periods.
- Monitor server health and alert the on-call team to any potential issues before they escalate into outages.
- Assist in the deployment of new hardware and software updates across the office infrastructure.
- Maintain a secure, organized workspace and strictly adhere to company security protocols.
- Document all technical interactions and resolutions in the ticketing system.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT preferred).
- Minimum of 2 years of experience in IT support, help desk, or technical support roles.
- Must be available to work the Night Shift (e.g., 9:00 PM to 6:00 AM) on a rotating schedule.
- Strong knowledge of Windows 10/11 and Linux operating systems.
- Excellent communication skills and the ability to work independently with minimal supervision.
- Valid driver's license and reliable transportation (optional but preferred for on-site tasks).