Job Description
Join a High-Performance Team in the Heart of Chicago.
We are seeking a dedicated Night Shift Operations Specialist to join our elite support team. If you thrive in a fast-paced environment and prefer working when the city sleeps, this is your opportunity to advance your career with a leader in the logistics and customer service industry.
As a Night Shift Specialist, you will play a pivotal role in maintaining our high standards of service. We offer competitive hourly pay, comprehensive benefits, and a culture that values your contribution. Don't miss this chance to work with a company that invests in its people.
Responsibilities
- Manage high-volume inbound and outbound communication channels during the evening hours.
- Resolve complex customer inquiries and escalations with a focus on de-escalation and satisfaction.
- Ensure accurate logging of all interactions and service tickets within our CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity and operational efficiency.
- Maintain a professional demeanor and adhere to all company policies and safety protocols.
- Contribute to process improvements to enhance the overall customer experience.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or operations.
- Proven ability to work effectively in a rotating night shift schedule (e.g., 11:00 PM - 7:00 AM).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Must be reliable with a consistent work history.