Job Description
Are you looking for a rewarding career with a flexible schedule? Stellar Tech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Tucson, AZ. We offer competitive hourly pay, comprehensive benefits, and a collaborative work environment.
As a Night Shift Specialist, you will play a critical role in maintaining our IT infrastructure and supporting our clients during off-peak hours. This position is perfect for self-motivated professionals who thrive in a quiet, focused environment.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Shift Benefits: Enjoy a predictable schedule with no commute during rush hour.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Monitor and troubleshoot server systems, databases, and network infrastructure during the night shift.
- Respond to and resolve incoming technical support tickets with a focus on speed and accuracy.
- Perform routine system backups, updates, and maintenance tasks to ensure 99.9% uptime.
- Document all incidents, resolutions, and system changes in the ticketing system (Zendesk/Jira).
- Collaborate with the day-shift team to hand over critical issues and ensure seamless continuity.
- Conduct routine security checks to protect company data and client privacy.
- Assist in the implementation of new software patches and hardware upgrades.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or related field preferred.
- 1-3 years of experience in technical support, help desk, or IT operations.
- Strong knowledge of Windows, Linux, and networking fundamentals (TCP/IP, DNS).
- Ability to work independently and manage time effectively during night hours.
- Excellent verbal and written communication skills.
- Flexibility to work rotating shifts, including weekends and holidays.
- Problem-solving mindset with a customer-centric approach.