Job Description
We are a dynamic technology firm headquartered in the heart of Atlanta, Georgia, seeking a dedicated IT Support Specialist to join our growing team. If you are looking for a stable full-time job with a competitive hourly rate and the peace of mind of weekly pay, this is the opportunity for you.
As a key member of our IT department, you will provide essential technical assistance to our employees, ensuring our operations run smoothly. We offer a collaborative work environment, comprehensive benefits, and a clear path for career advancement within the technology sector.
Why Join Us?
- Weekly Paycheck for your hard work.
- Competitive Hourly Wage ($22 - $28/hr).
- Comprehensive Health, Dental, and Vision Insurance.
- Paid Time Off (PTO) and Holiday Pay.
- Professional Development and Training Opportunities.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Maintain accurate records of all support tickets and incidents in the Helpdesk system.
- Assist in the deployment and configuration of new hardware and software for employees.
- Perform regular system maintenance and updates to ensure security and efficiency.
- Collaborate with senior IT staff to troubleshoot complex technical challenges.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Basic understanding of networking concepts, TCP/IP, and VPNs.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to lift and carry computer equipment weighing up to 50 lbs.