Job Description
Are you a dedicated problem-solver looking for a flexible schedule in the heart of Music City? Nashville Tech Solutions is seeking a dynamic Part-Time Client Support Specialist to join our growing team.
In this role, you will serve as the first point of contact for our valued clients, ensuring they receive top-tier service and technical assistance. We pride ourselves on a collaborative environment where your contributions matter immediately.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Diagnose and resolve technical issues with our software solutions.
- Document all client interactions and account updates accurately.
- Collaborate with the engineering team to escalate complex bugs or feedback.
- Assist in the onboarding process for new client accounts.
- Manage client expectations and ensure satisfaction with our services.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or technical support is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to troubleshoot basic computer hardware and software issues.
- Flexibility to work evenings and weekends as part of the part-time schedule.