Job Description
We are seeking a dynamic and detail-oriented Part-Time Customer Experience Specialist to join our growing team in Austin, Texas. In this pivotal role, you will serve as the friendly voice and face of Apex Digital Solutions, ensuring every client interaction drives satisfaction and loyalty. If you are looking for a flexible schedule within a thriving tech hub and possess a passion for helping others, we invite you to apply.
Why Join Us?
- Flexible working hours designed to fit your lifestyle.
- Competitive hourly wage with performance-based bonuses.
- Opportunities for professional growth within a collaborative environment.
- Modern office located in the heart of downtown Austin.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues efficiently by troubleshooting technical problems and providing accurate solutions.
- Maintain accurate, up-to-date customer records and detailed case notes in our CRM database.
- Collaborate with the Product and Technical Support teams to escalate product feedback and improve service delivery.
- Assist in the onboarding process for new clients, ensuring a smooth transition to our services.
- Identify trends in customer feedback and proactively suggest process improvements to the management team.
- Adhere to all company policies, compliance standards, and quality assurance guidelines.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills with a strong focus on customer-centricity.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk, or HubSpot).
- Ability to troubleshoot basic technical issues and navigate multiple systems simultaneously.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work a rotating schedule that includes evenings and weekends.