Job Description
Are you looking for a flexible opportunity in the heart of New York City? We are seeking a dedicated Part-Time Customer Experience Specialist to join our dynamic team.
As a key member of our support staff, you will play a vital role in ensuring our clients receive world-class service. We pride ourselves on a modern work environment and a culture that values every team member.
Why Join Us?
- Flexible scheduling to work around your lifestyle.
- Competitive hourly wage within the New York market.
- Opportunity for professional growth within a leading tech firm.
Responsibilities
- Respond to client inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Document interactions accurately in our CRM system.
- Assist in the onboarding process for new clients.
- Collaborate with the internal team to improve service protocols.
- Maintain a high level of product knowledge to assist clients effectively.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to work independently and manage a flexible schedule.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Must be authorized to work in the United States.