Job Description
Are you a proactive problem solver looking for a flexible opportunity in the heart of Silicon Valley? San Jose Tech Solutions is currently seeking a dedicated Part-Time Customer Service Associate to join our dynamic team.
As a key member of our support staff, you will play a vital role in ensuring our clients receive world-class assistance. We pride ourselves on a modern, inclusive work environment that values employee growth and work-life balance.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Flexible scheduling to fit your lifestyle
- Health benefits for eligible full-time employees
- Professional development opportunities
Responsibilities
- Interact with customers via phone, email, and live chat to resolve inquiries and technical issues.
- Accurately process returns, exchanges, and service requests while adhering to company policies.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the technical team to troubleshoot complex account issues.
- Maintain a high level of product knowledge to provide accurate information.
- Uphold our brand image by delivering exceptional service with every interaction.
Qualifications
- High school diploma or GED required; associate degree or technical certification is a plus.
- Previous experience in customer service or retail is preferred.
- Strong verbal and written communication skills.
- Proficiency in using computer systems and CRM software.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Must be available to work weekends and holidays as required.