Job Description
Welcome to Virginia Beach Tech Services, where we are committed to excellence and community growth. We are currently seeking a Part-Time Customer Service Associate to join our growing team. This is an excellent opportunity for individuals seeking a flexible schedule while building a stable career in a supportive environment.
In this role, you will be responsible for delivering top-tier support to our clients. We value our employees and offer a comprehensive benefits package, including paid time off and health insurance options for eligible full-time staff transitioning from part-time roles.
Why Join Us?
- Competitive hourly pay ($18 - $22).
- Flexible scheduling to work around your lifestyle.
- Opportunities for career advancement and skill development.
- A positive and inclusive workplace culture.
Responsibilities
- Provide exceptional customer service by answering inquiries via phone, email, and in-person with a professional and courteous demeanor.
- Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction and retention.
- Process transactions accurately and maintain up-to-date customer records in the database.
- Collaborate with the sales and support teams to ensure a seamless customer journey.
- Assist in the preparation of daily reports and operational documentation.
- Adhere to all company policies, procedures, and safety regulations.
- Maintain a clean and organized workspace that reflects our brand standards.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable transportation to and from the office.