Job Description
We are looking for a dedicated Part-Time Customer Service Associate to join our expanding team in New York City. This is an immediate opening for a professional who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences. Enjoy a competitive hourly rate and a flexible schedule designed to fit your lifestyle.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints professionally and efficiently.
- Process orders, returns, and exchanges while ensuring data integrity.
- Collaborate with team members to improve service processes and customer satisfaction scores.
- Maintain up-to-date knowledge of company products and policies.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends.