Job Description
Join our dynamic team and enjoy the financial stability of weekly pay! Express Staffing Solutions is urgently hiring motivated Customer Service Representatives in Raleigh, NC. This full-time position offers competitive compensation, comprehensive benefits, and immediate start dates. If you're a people person with strong communication skills and ready to grow your career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update customer records in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Raleigh location
- Must pass background check and drug screen