Job Description
Join a dynamic team at ConnectNorth Solutions, where your impact is valued every single day. We are currently seeking a Part-Time Customer Service Associate to join our Raleigh office. This is an excellent opportunity for individuals seeking a flexible work schedule with the peace of mind of guaranteed weekly pay.
In this role, you will serve as the face of our company, ensuring our clients receive the support they need. We pride ourselves on a modern, inclusive workplace culture that fosters professional growth and work-life balance. If you are looking for a part-time position that offers stability and a positive environment, we want to hear from you.
Responsibilities
- Resolve Inquiries: Manage high volumes of incoming customer calls and emails with a focus on speed and accuracy.
- Problem Solving: Troubleshoot issues and provide effective solutions to ensure high customer satisfaction scores.
- Product Advocacy: Educate customers on our services and assist in upselling when appropriate to meet team goals.
- Data Entry: Maintain accurate records of all customer interactions and account information in our CRM system.
- Team Support: Collaborate with fellow team members to streamline processes and share best practices.
- Feedback Loop: Relay common customer concerns to management to help improve our products and services.
Qualifications
- Education: High school diploma or GED is required.
- Experience: Previous customer service experience is preferred but not mandatory; we provide comprehensive training.
- Communication: Excellent verbal and written communication skills are essential.
- Computer Skills: Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Availability: Must be available to work a rotating schedule, including evenings and weekends.