Job Description
Join a dynamic team in the heart of Nashville! We are seeking a dedicated Part-Time Customer Service Representative to provide exceptional support to our growing client base. If you are looking for a flexible schedule in a vibrant city with competitive pay, this is the perfect opportunity for you.
Why Join Us?
- Flexible hourly scheduling to fit your lifestyle.
- Competitive pay ranging from $18.00 to $22.00 per hour.
- Opportunity for growth within the company.
- Great team culture in downtown Nashville.
Don't miss out on this chance to advance your career in customer relations. Apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Update customer information and service records in the CRM database.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Process orders, returns, and exchanges accurately.
- Identify and escalate complex issues to senior management.
- Participate in daily team meetings and training sessions.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or retail preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and in a team environment.
- Reliable internet connection for remote/hybrid work options.