Job Description
Welcome to Horizon Support Solutions, where we redefine customer experience in the heart of Kansas. We are currently seeking a dedicated Part-Time Customer Service Representative to join our Wichita team. In this role, you will be the voice of our brand, ensuring our clients receive the world-class support they deserve.
Whether you are looking to supplement your income or seeking a flexible work-life balance, this opportunity offers the perfect blend of professional growth and convenience. You'll work in a collaborative environment utilizing the latest CRM technology.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues with patience and efficiency, ensuring 100% satisfaction.
- Log detailed customer interactions and feedback into our CRM database accurately.
- Collaborate with the technical support team to escalate and resolve product-related queries.
- Identify opportunities to upsell products and improve customer retention rates.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or retail is preferred.
- Strong verbal communication skills with a professional, friendly demeanor.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection and a quiet workspace are essential for remote roles.