Job Description
Are you looking for a rewarding part-time opportunity in the heart of Charlotte? Apex Support Solutions is currently seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and offer a flexible schedule that fits your lifestyle.
As a part-time associate, you will play a crucial role in maintaining our high standards of customer satisfaction. If you are a proactive problem-solver with excellent communication skills, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Process customer orders, returns, and exchanges accurately.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure seamless service delivery.
- Assist in training new hires and sharing best practices.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently and as part of a team.
- Flexibility to work evenings and weekends as needed.