Job Description
We are seeking a motivated and friendly Part-Time Customer Service Representative to join our dynamic team in Pennsylvania. If you are looking for hourly jobs that offer flexibility and a reliable weekly pay structure, this is the perfect opportunity for you.
At Horizon Recruitment Group, we pride ourselves on delivering exceptional service to our clients. In this role, you will be the face of our company, ensuring our customers receive the support they need. We value dedication, patience, and a positive attitude.
Why Join Us?
- Weekly Payroll: Get paid on time every week.
- Flexible Schedule: Work around your personal commitments.
- Professional Growth: Opportunities to advance within the company.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints, issues, and questions to ensure high levels of customer satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Update and maintain accurate customer records in the company database.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Identify and escalate complex issues to the appropriate team leads or supervisors.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, support, or a related field is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must have reliable internet access and a quiet workspace if working remotely.
- Ability to work a flexible schedule, including evenings and weekends.