Job Description
We are looking for a dedicated Hourly Customer Service Representative to join our dynamic team in the heart of Denver, Colorado. In this role, you will be the face of our brand, ensuring our clients receive top-tier support while enjoying a flexible work-life balance.
Our company values a premium customer experience and offers a competitive hourly rate, comprehensive training, and a collaborative environment.
Why Apply?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling for students and parents
- Opportunity for growth within the company
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve technical issues and troubleshoot product problems to ensure customer satisfaction.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Process returns, exchanges, and refunds in accordance with company policy.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service or retail is a plus.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Valid driver's license and reliable transportation (optional for remote support roles).