Job Description
Join Our Team in Detroit, Michigan!
We are currently seeking a dedicated and personable Part-Time Customer Service Representative to join the Apex Logistics family. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. We offer a competitive hourly wage, flexible scheduling options, and a comprehensive benefits package for eligible full-time employees.
In this role, you will be the face of our brand, ensuring our clients receive exceptional service and support. We are looking for someone with a positive attitude, strong problem-solving skills, and a commitment to excellence.
Responsibilities
- Handle Inquiries: Process customer requests via phone, email, and live chat with accuracy and efficiency.
- Resolve Issues: Address and resolve customer complaints and technical issues using a calm, professional, and empathetic approach.
- Data Management: Maintain and update customer records in our CRM systems to ensure data integrity.
- Order Processing: Assist with order entry, returns, and exchanges, ensuring all documentation is complete.
- Team Collaboration: Work closely with the sales and logistics teams to ensure a seamless customer experience.
- Feedback Collection: Gather customer feedback and report trends to management to help improve our services.
- Administrative Support: Perform general clerical duties such as filing, data entry, and answering multi-line phone systems.
Qualifications
- Education: High school diploma or GED required; Associate's degree in Business or a related field is a plus.
- Experience: Previous experience in customer service, retail, or call center environments is preferred.
- Skills: Strong verbal and written communication skills; ability to type 40+ WPM.
- Technical Proficiency: Familiarity with Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Availability: Must be available to work evenings and weekends as required.
- Reliability: Must be punctual, detail-oriented, and capable of working independently.
- Professionalism: Ability to maintain a positive attitude under pressure.