Job Description
Are you looking for a rewarding opportunity that fits your lifestyle? Horizon Support Group is seeking a detail-oriented and empathetic Part-Time Customer Service Representative to join our dynamic team in Oklahoma City. We pride ourselves on delivering exceptional support to our clients and offer a flexible schedule that allows you to balance work and life seamlessly.
As a key member of our team, you will be the face of our brand, ensuring our customers feel heard, valued, and resolved. Whether you are an experienced professional or a motivated entry-level candidate, we provide the training and tools you need to succeed in a high-conversion environment.
Why Join Us?
- Flexible scheduling to accommodate your personal commitments.
- Competitive hourly pay with performance-based bonuses.
- Comprehensive training and ongoing professional development.
- A supportive and inclusive company culture.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document all interactions and transactions in our CRM database.
- Process returns, exchanges, and refunds according to company policies.
- Collaborate with internal teams to address complex customer needs and escalate issues when necessary.
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in using computer software and customer relationship management (CRM) tools.
- Ability to multitask, prioritize tasks, and work independently in a remote setting.
- A reliable internet connection and a dedicated workspace are required.