Job Description
We are looking for a dedicated and friendly Part-Time Customer Service Representative to join our team in Cleveland, Ohio. If you are seeking a role with flexible hours and a supportive environment, this is the perfect opportunity for you.
At MetroTech Services, we pride ourselves on delivering top-tier support to our clients. As a part-time team member, you will play a crucial role in ensuring our customers have a seamless experience. We offer a competitive hourly wage and a schedule that works around your life.
Why Choose Us?
- Flexible scheduling to accommodate your personal commitments.
- Competitive pay rate within the $15 - $20/hour range.
- Comprehensive training provided to get you started quickly.
- Opportunity for growth within a growing organization.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently, aiming for a 100% satisfaction rate.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with the sales and technical teams to ensure comprehensive customer solutions.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent; some college is a plus.
- Proven experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Proficient in using computer systems, email, and CRM software (Microsoft Office Suite).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work a flexible schedule, including evenings and weekends as needed.