Job Description
Are you looking for a flexible part-time job in Houston, TX? Texas Support Hub is seeking dedicated and friendly Customer Service Representatives to join our local team. We pride ourselves on delivering top-tier service to our community and are looking for individuals who are passionate about helping others.
In this role, you will be the face of our brand, ensuring our clients receive the support they need in a timely and professional manner. We offer a supportive work culture, competitive pay, and the flexibility you need to balance your work and life.
Why Join Us?
- Flexible Scheduling: Choose shifts that work best for your lifestyle.
- Competitive Pay: Earn $18.00 - $22.00 per hour depending on experience.
- Growth Opportunities: Potential for full-time advancement within the company.
Responsibilities
- Client Interaction: Greet customers warmly and assist them with inquiries regarding our products and services.
- Problem Resolution: Listen to customer concerns and provide effective solutions or escalate issues to management when necessary.
- Transaction Management: Process orders, returns, and exchanges accurately using our internal systems.
- Information Accuracy: Maintain detailed and up-to-date customer records and logs.
- Team Collaboration: Work closely with the sales and operations teams to ensure a seamless customer experience.
- Feedback Collection: Gather customer feedback and share insights with the management team to improve service quality.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service or retail experience is preferred but not mandatory.
- Skills: Strong verbal communication skills with a friendly and professional demeanor.
- Availability: Must be available to work weekends and/or evenings as needed.
- Technical Proficiency: Basic computer skills and comfort with learning new software.
- Reliability: Punctual and committed to showing up for scheduled shifts.