Job Description
Are you a dedicated customer service professional looking for a role that values your time and offers stability? Apex Digital Solutions is seeking a Senior Customer Support Specialist to join our growing team in Denver, Colorado. We pride ourselves on providing weekly pay and flexible scheduling to ensure our employees achieve work-life balance.
As a key member of our support team, you will be the face of our brand, resolving complex issues and ensuring our clients have a seamless experience. We are looking for individuals who are tech-savvy, empathetic, and ready to make an impact.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Collaborate with cross-functional teams (Product, Engineering) to escalate and resolve technical issues.
- Maintain accurate and up-to-date records of customer interactions and account status in our CRM system.
- Proactively identify trends in customer feedback and suggest improvements to our products and services.
- Conduct remote training sessions for new clients on how to use our platform effectively.
Qualifications
- Minimum of 2 years of experience in customer support, technical support, or a related field.
- Strong proficiency in Microsoft Office Suite and CRM software (Salesforce, Zendesk, etc.).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently in a remote or hybrid environment with flexible hours.
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.