Job Description
Are you looking for a flexible schedule in the heart of Atlanta? Atlanta Tech Solutions is currently hiring a dynamic Part-Time Customer Service Representative to join our thriving team. We pride ourselves on delivering exceptional support to our clients, and we are looking for someone who shares our passion for service excellence.
As a part-time team member, you will play a crucial role in ensuring our customers have a seamless experience. We offer a collaborative work environment, competitive pay, and the opportunity to grow your professional skills.
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and live chat.
- Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, and selecting the best solution to fix it.
- Collaborate with other team members to ensure accurate and efficient problem resolution.
- Document all customer interactions and transactions in our CRM system.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Assist in training new hires and share best practices with the team.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or support experience is preferred but not required for the right candidate.
- Excellent verbal and written communication skills with a professional tone.
- Proficiency in using computers and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a customer-centric mindset.