Job Description
Are you a motivated individual seeking a rewarding hourly part-time job in the Pacific Northwest? Apex Support Solutions is currently hiring Customer Service Representatives in Seattle, WA and expanding our operations in California. We are looking for passionate people to join our team with immediate openings.
As a Part-Time Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support. We offer competitive pay, a flexible schedule, and a collaborative environment where your contributions are valued immediately.
Why You Should Apply:
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on experience.
- Flexibility: Choose shifts that fit your lifestyle, perfect for students or those with other commitments.
- Immediate Start: Don't wait weeks for a response—we are looking to fill these roles now.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Provide detailed product information and technical assistance to clients.
- Document all customer interactions and update account records accordingly.
- Maintain a positive, empathetic, and professional demeanor during high-pressure situations.
Qualifications
- High school diploma or GED required; prior customer service experience is a plus.
- Strong verbal and written communication skills.
- Ability to type accurately and navigate computer systems quickly.
- Reliable internet connection and a quiet workspace (if remote work is applicable).
- Experience in retail or hospitality is highly desirable.
- A positive attitude and willingness to learn new processes.