Job Description
Are you seeking a flexible part-time opportunity that offers the financial security of weekly pay? Join the dynamic team at Pacific West Solutions as a Customer Service Representative. We pride ourselves on our supportive work environment and our commitment to employee growth.
In this role, you will be the friendly voice of our brand, assisting customers with inquiries and ensuring their satisfaction. Whether you are a student looking for extra hours or a professional seeking work-life balance, we offer the flexibility you need.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a friendly, professional tone.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Update customer information accurately in our CRM database.
- Process returns, exchanges, and refunds with precision.
- Collaborate with team leads to improve service standards and workflow.
- Provide product information and recommendations to enhance customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and data entry.
- Ability to work a flexible schedule, including evenings and weekends.
- Reliable transportation is required.