Job Description
Are you seeking flexible part-time jobs in New York with the security of immediate weekly pay?
Apex Workforce Solutions is looking for a motivated Customer Service Representative to join our dynamic team in Buffalo. We specialize in connecting local talent with high-quality opportunities that offer financial stability through our reliable bi-weekly pay cycle.
In this role, you will be the voice of our brand, ensuring our clients receive the exceptional support they deserve. Whether you are looking to supplement your income or start a new career path, we provide the training and supportive environment you need to thrive.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and concerns with patience, empathy, and professionalism.
- Update customer account information and maintain accurate records in our CRM system.
- Collaborate with the operations team to improve service protocols and response times.
- Process transactions and maintain a clean, organized workspace to ensure efficiency.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience is a plus but not mandatory (comprehensive training provided).
- Strong computer literacy, including proficiency with Microsoft Office Suite.
- Excellent verbal communication and active listening skills.
- Ability to work a flexible schedule, including weekends and evening shifts.