Job Description
Join Our Team in Dallas, TX!
Apex Support Services is seeking a dedicated and personable Part-Time Customer Service Representative to join our growing team. We pride ourselves on providing exceptional service and rewarding our employees with competitive hourly pay and weekly paychecks.
In this role, you will be the friendly voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Whether you are looking for a flexible schedule or a stable part-time income, we offer the perfect opportunity to grow your career in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and friendly tone.
- Resolve customer complaints and issues efficiently to maintain high satisfaction levels.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer information and maintain detailed records in our CRM system.
- Collaborate with the sales and logistics team to ensure seamless operations.
- Identify opportunities to upsell products and services to existing clients.
- Train new team members on company policies and procedures.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or retail experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work a flexible schedule, including evenings and weekends.
- Reliable transportation and punctual attendance are required.