Job Description
Are you seeking a rewarding part-time opportunity with guaranteed weekly pay in the heart of Dallas? TechNova Solutions is looking for a motivated and friendly Customer Service Representative to join our dynamic team. We pride ourselves on offering a premium work environment, competitive hourly rates, and immediate benefits for our part-time staff.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues with patience, empathy, and a solution-oriented approach.
- Process orders, returns, and exchanges accurately using our state-of-the-art CRM system.
- Maintain a high level of professionalism and ensure customer satisfaction at every touchpoint.
- Document interactions and update customer records in real-time.
- Collaborate with the sales and support teams to improve service protocols.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is a strong plus.
- Strong verbal communication and active listening skills.
- Ability to work flexible shifts, including weekends and evenings.
- Proficient with Microsoft Office Suite and basic computer operations.