Job Description
Are you looking for a rewarding part-time job in Denver, CO that offers weekly pay and a supportive work environment? Apex Support Services is seeking a dedicated and empathetic Customer Service Representative to join our growing team. We pride ourselves on our flexible scheduling and commitment to employee well-being.
In this role, you will be the first point of contact for our valued clients, handling inquiries with patience and professionalism. We offer a dynamic workplace where your contribution is valued, and you can build a stable career path while enjoying the flexibility of hourly work.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week, so you can manage your finances with confidence.
- Flexible Scheduling: Choose shifts that fit around your school or other commitments.
- Professional Development: Access ongoing training and growth opportunities.
- Modern Equipment: Work with the latest technology and tools.
Responsibilities
- Handle Inquiries: Answer customer questions via phone, email, and live chat with a focus on resolving issues efficiently.
- Process Transactions: Accurately process orders, returns, and payments while maintaining high data integrity.
- Manage Records: Update customer profiles and maintain accurate records within our CRM system.
- Escalate Issues: Identify complex issues and route them to the appropriate department or manager.
- Ensure Satisfaction: Go above and beyond to ensure every customer interaction leaves a positive impression.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree preferred.
- Experience: Previous customer service experience is a plus, but we provide full training for motivated candidates.
- Skills: Strong verbal and written communication skills; ability to type at least 35 WPM.
- Availability: Must be available to work a part-time schedule, including some weekends or evenings if needed.
- Tools: Basic proficiency with computer applications and internet navigation.