Job Description
Are you a dedicated professional seeking a rewarding part-time opportunity in the heart of Houston? Houston Tech Solutions is looking for a Part-Time Customer Service Specialist to join our growing team. We pride ourselves on delivering exceptional service and fostering a supportive work environment.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer a flexible schedule that allows you to maintain a healthy work-life balance while building a career with a reputable organization.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately using our CRM system.
- Resolve customer complaints and issues with patience and a focus on satisfaction.
- Update customer information in our database to ensure records are current.
- Collaborate with the sales and technical support teams to ensure comprehensive service delivery.
- Maintain a clean and organized workspace, adhering to company standards.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work flexible hours, including evenings and weekends.
- Reliable transportation and the ability to commute to our Houston location.