Job Description
Join MetroConnect Solutions, a leading telecommunications provider, as a Part-Time Customer Service Specialist in vibrant New York City! We offer weekly pay, flexible scheduling, and a supportive environment where your contributions are valued immediately. This role is perfect for students, freelancers, or anyone seeking supplemental income with consistent weekly earnings.
As a key member of our customer experience team, you'll assist clients with account inquiries, troubleshoot technical issues, and deliver exceptional service. We provide comprehensive training and a collaborative culture focused on growth and work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues related to internet, mobile, and TV services
- Process payments and update account information accurately
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet weekly performance metrics for customer satisfaction
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or technical support experience
- Strong communication skills in English (bilingual a plus)
- Ability to navigate multiple software systems simultaneously
- Comfortable working evening/weekend shifts (3-4 days/week)
- Basic troubleshooting knowledge of consumer electronics
- Reliable internet access for remote work components
- Valid work authorization for US employment