Job Description
Join Tampa Bay Solutions as a Part-Time Customer Service Specialist and enjoy weekly pay while making a difference! We're seeking energetic professionals to deliver exceptional support to our growing client base in the Tampa Bay area. This role offers flexible scheduling and immediate opportunities for career growth in a dynamic, tech-forward environment.
As a key member of our support team, you'll handle inquiries via phone, email, and chat while maintaining high customer satisfaction standards. We provide comprehensive training and a supportive team culture that values work-life balance. Perfect for students, career-changers, or anyone seeking flexible part-time work with consistent weekly paychecks.
What We Offer:
- Weekly pay schedule
- Flexible 20-25 hour workweek
- Free parking and transit stipend
- Employee discounts on local services
- Clear advancement path to full-time roles
Responsibilities
- Respond to customer inquiries via multiple channels (phone, email, chat)
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed knowledge of product/service offerings
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Strong problem-solving and multitasking abilities
- Excellent written and verbal communication skills
- Availability to work evenings/weekends (15-20 hrs/week)
- Positive attitude with customer-first mindset
- Basic technical troubleshooting skills