Job Description
Join Boston Financial Services and enjoy the flexibility of part-time work with weekly pay! We're seeking energetic Customer Service Specialists to deliver exceptional client experiences in our downtown Boston office. This role offers consistent scheduling, comprehensive training, and immediate paychecks every Friday. Perfect for students, career changers, or anyone seeking supplemental income with work-life balance. Our supportive team environment values professionalism while accommodating your schedule.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process transactions and resolve account issues using proprietary CRM system
- Collaborate with cross-functional teams to resolve complex client needs
- Maintain accurate client documentation and compliance records
- Contribute to process improvement initiatives through feedback
- Support branch operations as needed during peak hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills and conflict resolution abilities
- Ability to work independently with minimal supervision
- Flexibility to work evenings and weekends as required
- Bilingual English/Spanish speakers strongly encouraged to apply