Job Description
Join FlexiWork Solutions and transform your work-life balance with our part-time customer service opportunities! We're seeking dynamic individuals in Cleveland to deliver exceptional support while enjoying the freedom of flexible scheduling and weekly paychecks. Whether you're a student, parent, or professional seeking supplementary income, our competitive hourly rates ($18-$22) and supportive environment make this the ideal role.
As a cornerstone of our client experience team, you'll handle inquiries, resolve issues, and build lasting relationships—all on your terms. No night shifts or rigid schedules required! We provide comprehensive training and foster a culture that values your time outside work.
Responsibilities
- Deliver responsive, empathetic customer support via phone, email, and chat
- Resolve product/service inquiries with first-contact resolution excellence
- Maintain accurate records in CRM systems while meeting SLA targets
- Collaborate with cross-functional teams to enhance service quality
- Proactively identify upsell opportunities aligned with client needs
- Complete mandatory training modules and skill development sessions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk experience a plus)
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Flexible availability during core business hours (8am-6pm)
- Strong problem-solving and conflict resolution abilities