Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Long Beach, CA! Enjoy the flexibility of part-time work with the reliability of weekly paychecks. We're seeking energetic professionals to deliver exceptional service while building meaningful customer relationships. Perfect for students, caregivers, or anyone seeking work-life balance with immediate earning potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process transactions and resolve billing discrepancies efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available 20-30 hours weekly with flexible scheduling