Job Description
Join FlexiCare Solutions and transform your schedule with our part-time customer service roles in Detroit! We're seeking empathetic individuals to deliver exceptional support while enjoying the freedom of flexible hours and weekly paychecks. Whether you're a student, parent, or career-changer, our adaptable shifts (10-30 hours/week) let you earn without compromising your lifestyle. Enjoy competitive pay, comprehensive training, and a supportive environment where your work-life balance is prioritized.
As a leader in healthcare administration, we value diverse backgrounds and offer growth opportunities for dedicated team members. Our Detroit team enjoys modern facilities, free parking, and a collaborative culture focused on professional development. Apply today and start your journey with a company that invests in its people.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve patient billing and insurance inquiries using our proprietary software platform
- Maintain accurate client records in HIPAA-compliant systems
- Collaborate with healthcare providers to ensure seamless patient experiences
- Meet performance metrics for response time and customer satisfaction
- Participate in bi-weekly training sessions on healthcare protocols
- Support weekend and evening shifts based on team rotation
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in healthcare or BPO industry
- Strong verbal/written communication skills with active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Flexibility to work between 10-30 hours weekly
- Valid US work authorization and reliable transportation
- Basic knowledge of medical terminology