Job Description
Join FlexiWork Solutions and transform your work-life balance with our part-time customer service roles! We're seeking passionate individuals in Columbus, OH to deliver exceptional support while enjoying the freedom of flexible scheduling and weekly pay. Perfect for students, parents, or anyone seeking work-life harmony. No nights or weekends required!
As a cornerstone of our client success team, you'll handle inquiries via chat, email, and phone while resolving issues with empathy and efficiency. We provide comprehensive training and a supportive remote work environment where your contributions are recognized weekly. Ready to earn on your terms?
Responsibilities
- Respond to customer inquiries via multiple channels with 95% satisfaction rate
- Resolve technical and billing issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical team to escalate complex issues
- Meet weekly productivity targets while maintaining quality standards
- Participate in bi-weekly team huddles and training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience or relevant internship
- Proficiency with Google Workspace and ticketing systems
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Available 20-25 hours/week with flexible scheduling options