Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in sunny Virginia Beach! We're seeking energetic professionals to deliver exceptional client experiences while enjoying flexible scheduling and competitive hourly pay. At Coastal Solutions Group, we value work-life balance and career growth, making this perfect for students, parents, or career changers.
Our modern office features ocean views, collaborative workspaces, and a supportive culture where your contributions are recognized. Enjoy free parking, paid training, and opportunities for advancement. If you thrive in fast-paced environments and love helping others, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve billing and technical issues using CRM systems and internal knowledge base
- Process orders, returns, and service requests with accuracy
- Collaborate with sales and technical teams to ensure seamless customer journeys
- Document interactions and maintain detailed case records
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail, tech, or call centers
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills and active listening
- Strong problem-solving abilities with calm demeanor under pressure
- Flexibility to work evenings/weekends (schedule includes rotating weekends)
- Positive attitude with genuine passion for helping customers
- Must pass background check and drug screening