Job Description
We are currently seeking dedicated Full Time Customer Service Representatives to join our rapidly growing team in Atlanta, Georgia. If you are looking for a stable career with the financial security of weekly pay, this is the perfect opportunity for you.
At Metro Workforce Solutions, we pride ourselves on providing exceptional service to our clients while supporting our employees. You will play a crucial role in maintaining our reputation for excellence and helping customers resolve their inquiries efficiently. We offer a modern work environment, comprehensive training, and a clear path for advancement.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Full Time Hours: Stable 40-hour work weeks with no weekend shifts.
- Modern Benefits: Health, dental, and vision insurance available.
Take the next step in your career today. Apply now to become part of our team in Atlanta, GA!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Accurately update and maintain customer records and account information in our CRM system.
- Process orders, returns, and exchanges according to company policies.
- Collaborate with the support team to troubleshoot complex technical or service issues.
- Provide accurate information regarding products, services, and company policies.
Qualifications
- High school diploma or GED required; associate degree or bachelor's degree is a plus.
- Previous experience in customer service, call centers, or retail is preferred but not required.
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM with high accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Reliable computer and high-speed internet connection.