Job Description
Join our dynamic team at Urban Logistics Solutions and enjoy the flexibility of part-time work with weekly pay! We're seeking enthusiastic Customer Service Specialists to support our growing operations in Chicago. This role offers immediate start, competitive compensation, and a supportive environment perfect for students, gig workers, or anyone seeking supplemental income.
As a key part of our client experience team, you'll handle inquiries with professionalism while gaining valuable experience in fast-paced logistics. Our weekly pay schedule ensures you receive compensation promptly every Friday. We provide comprehensive training and a collaborative workplace culture that values work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional service
- Process orders and track shipments using our proprietary logistics platform
- Resolve customer concerns efficiently and escalate complex issues appropriately
- Update customer records in CRM system with accurate information
- Collaborate with warehouse and delivery teams to ensure seamless operations
- Maintain detailed documentation of all customer interactions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Detail-oriented with excellent organizational skills
- Positive attitude and team-oriented mindset
- Reliable transportation to downtown Chicago location