Job Description
Join Our Team in Austin, TX
Are you seeking a rewarding part-time job with weekly pay and a flexible schedule? Horizon Support Solutions is looking for dedicated Customer Service Specialists to join our growing team in Austin, Texas. We pride ourselves on providing excellent service to our clients while offering a supportive work environment for our employees.
Why Choose Us?
- Weekly Paychecks: Get paid every week, not bi-weekly.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Professional Growth: Opportunities for advancement within the company.
Your Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Update customer information in our database systems.
- Collaborate with team members to improve service standards.
- Meet daily and weekly performance targets regarding call volume and satisfaction scores.
What We Are Looking For
- High school diploma or equivalent (GED).
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and home office setup (if remote).
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Update customer information in our database systems.
- Collaborate with team members to improve service standards.
- Meet daily and weekly performance targets regarding call volume and satisfaction scores.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and home office setup (if remote).