Job Description
Join FlexiPay Solutions and enjoy the freedom of weekly paychecks with fully flexible scheduling! We're seeking motivated Customer Service Specialists in Albuquerque to support our growing client base. This role combines remote work options with occasional on-site collaboration, allowing you to balance work and life on your terms. If you're passionate about delivering exceptional customer experiences and value financial predictability, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues efficiently using CRM tools
- Document interactions accurately in company systems
- Collaborate with team members to improve service processes
- Meet weekly performance metrics for response time and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication skills in English
- Basic computer proficiency with MS Office
- Ability to work independently and manage time effectively
- Reliable internet connection for remote work
- Must be available for evening/weekend shifts