Job Description
Are you seeking a flexible part-time opportunity in Atlanta? Apex Talent Solutions is currently looking for a motivated Customer Service Specialist to join our high-performing team. We pride ourselves on offering a supportive work environment where you can balance your personal life with a rewarding career.
Enjoy the peace of mind that comes with weekly pay and competitive hourly rates. If you are a problem-solver who thrives in a dynamic setting, we want to hear from you.
Responsibilities
- Deliver exceptional support to customers via phone, email, and live chat to resolve inquiries and ensure satisfaction.
- Process orders, returns, and exchanges accurately while adhering to company policies.
- Maintain precise records of all customer interactions and account details in our database.
- Collaborate with the operations team to identify trends and improve service quality.
- Handle escalations professionally, ensuring customers feel heard and valued.
- Participate in ongoing training to stay updated on product knowledge and software tools.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service is preferred but not mandatory.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Strong verbal and written communication skills with a professional tone.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace for remote or hybrid roles.