Job Description
Join SwiftServe Solutions and enjoy the stability of weekly pay with flexible part-time hours in Kansas City! We're seeking energetic Customer Service Specialists to deliver exceptional experiences while working 20-25 hours/week. Perfect for students, parents, or anyone seeking work-life balance. Our competitive hourly rates include weekly direct deposit, comprehensive training, and a supportive team environment. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and resolve billing discrepancies using CRM software
- Update customer profiles and maintain accurate documentation in Salesforce
- Collaborate with team to resolve escalated issues within 24-hour SLA
- Contribute to process improvement initiatives to enhance customer experience
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills with clear phone etiquette
- Ability to multitask while maintaining attention to detail
- Available for 20-25 hours/week (shifts M-F, 8am-5pm)
- Positive attitude and problem-solving mindset