Job Description
Join a Team That Values Your Time and Talent
Are you looking for a flexible part-time opportunity in Philadelphia that offers financial stability and professional growth? Horizon Solutions is currently seeking a dedicated Customer Service Specialist to join our expanding team. We pride ourselves on providing top-tier support to our clients and, most importantly, we offer a weekly pay structure that puts your hard-earned money in your pocket on time, every time.
Whether you are a student, a parent looking for a side hustle, or simply seeking a better work-life balance, this role offers the perfect blend of autonomy and support. You will be the face of our brand, ensuring our clients receive exceptional service while enjoying a role that fits seamlessly into your schedule.
Responsibilities
- Manage Customer Inquiries: Respond to incoming calls, emails, and live chat messages with professionalism and efficiency.
- Resolve Issues: Diagnose customer problems and provide accurate, timely solutions to ensure high satisfaction rates.
- Maintain Records: Accurately document all customer interactions and account information in our CRM system.
- Upsell & Cross-Sell: Identify opportunities to recommend additional products or services that align with the customer's needs.
- Process Transactions: Handle payments and account updates with a strong focus on data accuracy and security.
- Team Collaboration: Communicate effectively with team leads and colleagues to resolve complex escalated issues.
Qualifications
- Communication Skills: Excellent verbal and written communication abilities with a friendly, approachable tone.
- Computer Proficiency: Comfortable navigating various software applications and CRM platforms.
- Reliability: A proven track record of punctuality and dependability in previous employment.
- Problem-Solving: Ability to think critically and troubleshoot issues calmly under pressure.
- High School Diploma: Minimum educational requirement; Associate's degree or relevant experience is a plus.
- Availability: Ability to work flexible hours, including evenings and weekends, as needed.